CUSTOMER SERVICE

For a limited time all shipping from theelectricbike.com is free to 48 states (excluding Hawaii & Alaska).

All orders are usually processed within one business day. Shipping time varies depending on which state you’re in, but rest assured we always use the fastest couriers and will aim to have your E-Bike delivered to you within 1-3 business days.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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All E-Bikes purchased directly through The Electric Bike come with a full 2 year warranty.

At The Electric Bike our biggest priority is you, and making sure you, your family and friends are riding the E-Bike’s you love. As testament we offer a 100% satisfaction on all E-Bike orders placed through our site.

If you’d like to return anything, you just have to contact us and request a return or exchange form within 14 days of receiving your E-Bike. We’ll then send you a form to print out and return with your bike. Just send your completed returns form, along with a printed copy of your order confirmation to us at the address specified on the form and we’ll take care of the rest. Make sure you send by insured courier and keep a copy of the tracking number at once should we need it.

If returning an E-Bike to us it must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received it. If you’ve requested a refund, we’ll notify you of the approval or rejection of your refund. If you’re approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you’ve made a mistake with your order you can change or cancel it at any time before we ship it out. Failing that, please refer to our returns policy.

At The Electric Bike your privacy is our priority. We are committed fully to keeping all your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. www.theelectricbike.com is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.

Collecting Information

By using theelectricbike.com.com you authorize us to collect, store and use your personal information to
. Process your orders;
. Assist you in a customer service enquiries;
. Send you promotional material;
. Verify your identity with our payment partners.

What Information Do We Collect And Store?

Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.

Note: No one other than yourself can access your password, including our staff.

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If you have any questions we’d love to hear from you.

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